Return and Refund Policy

Last Updated: August 27, 2025

Thank you for shopping with Janay’s Gyms. We value your satisfaction and want you to have confidence in every purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return:

  • The item must be in the same condition as when you received it — unworn, unused, with tags attached, and in its original packaging.
  • You must provide a receipt or proof of purchase.

To start a return, please contact us at janaywilson34@outlook.com.

Once your return request is approved, we will send you a return shipping label and detailed instructions on how and where to send your package.

⚠️ Important: Items sent back without prior authorization will not be accepted.

Return Address

All approved returns should be sent to:

Janay’s Gyms
📍 12875 Archdale St
Detroit, MI 48227-1265
📧 janaywilson34@outlook.com
📞 (313) 217-5094

Damages and Issues

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • We also do not accept returns for:
  • Sale items
  • Gift cards

If you’re unsure about a specific item, please reach out to us before initiating a return.

Exchanges

To exchange an item, the fastest method is to:

Return the product according to the instructions above.

Once your return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, items must be unworn, unused, with tags, and in the original packaging, along with proof of purchase.

Refunds

After receiving and inspecting your return, we will notify you of the refund approval status.

If approved:

  • Refunds will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at janaywilson34@outlook.com or call (313) 217-5094 for assistance.

Need Help?

For any questions about returns or refunds, please contact us:

Janay’s Gyms
📧 janaywilson34@outlook.com
📞 (313) 217-5094
🏠 12875 Archdale St, Detroit, MI 48227-1265
🌐 www.janaysgyms.com